Returns & Exchanges

At RATIONALE, we are committed to your skin's long-term health and offer a 30-day return policy for products that do not meet your expectations. We ensure a seamless exchange or refund process to help you find the perfect formulation for your unique luminosity.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all protective seals are intact and the Return Authorization form is included inside the box.

• 3.
  Ship to Our Studio

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location to begin the transit process.

• 4.
  Inspection and Refund

  Once our specialists have verified the returned items, your refund will be processed to your original payment method within 5-7 business days.